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1. What is your guarantee?
MiB's 100% SATISFACTION GUARANTEE
MiB guarantees that you will be 100% satisfied with your purchase. If something isn't right, let us know!
1. Call 877-644-1995 for a Return Authorization Number before sending the item to: 525 Portal St., Cotati, CA 94931
2. You may exchange it for another color, a different size, or an entirely new style of equal or lesser value - your choice with FREE EXCHANGE SHIPPING for U.S orders or receive a full refund on the purchase price of the item on returns within 90 days. Returns placed after 90 days will receive a Credit on File for the original purchase price of the item or the current selling price, whichever is less.
We offer returns or exchanges on any item in original, unwashed and unworn condition or found defective at ANY TIME with NO RESTOCKING FEE.
2. How can I get the perfect fit?
MiB Customized Plus Size FitGetting the perfect fit in today's market is tricky, especially since a 3X or an XXL can mean something different in various brands. Often, other plus size clothing retailers offer patterns in larger sizes that are simply smaller sizes made larger, while ours are specifically designed for plus size body types. Since we only offer plus size clothing and every item is designed and made to our own exacting specifications, we found it better for our customers to design our own specialized sizing. MiB clothing is offered in sizes C, D, E, F, G, H, J, K and L. Once you know your MiB size, you will buy with absolute confidence. You will know that H is always an H. See our size chart for specifics. If you have ANY questions just call our knowledgeable Customer Service Team Monday through Friday, 8:00 a.m. to 5:00 p.m. PST and they will assist you in finding your perfect fit.
3. How can I find out about your great sales and promotions?
We offer SALE items year round on our website and promotional sales several times a year. To make sure you are one of the first to know about our special promotions be sure to sign up to receive our emails. Check out our SALE page for the newest markdowns. Sign up to follow us on twitter and join us on facebook for early notice of upcoming promotions and sales.
4. Why do some of your garments seem more highly priced than some other plus size clothing companies?
MiB Quality At MiB we believe that our high Quality, exclusive plus size Fit and high level of personalized Service merit the pricing of our MiB product lines and we know you will too.
As an environmentally green company committed to providing our customers with the highest level of quality plus size clothing offered primarily in natural fibers, made in the USA with plus size designs focusing on style and function, we are confident you will find our clothing is worth every penny! We print only on paper from certified sustainable forests, we offer over 90% of our products in natural fibers and we choose to import only from socially responsible companies. All of this does cost a bit more, but in the end creates the best plus size clothing available that looks great on you, lasts an amazingly long time and that you can always feel good about buying.
5. Tell me more about your company.
We have been around for 26 years and are passionate about what we do. Our entire company shares one location, which allows us to respond to your concerns, suggestions and feedback almost immediately. We have 23,000 customers worldwide in over 33 countries. We have always been an environmentally friendly company. All our printing is done on paper from certified sustainable forests, we use fiber reactive dyes and offer primarily natural fiber products. Read more about our commitment here: Our Green Story.
6. Do you sell internationally?
Yes! We ship products to over 33 countries worldwide and we have for years. See International orders for details.
7. Do you do layaway? Does MiB offer a credit card?
MiB does not currently offer a layaway plan or a private credit card. However, we do accept Visa, MasterCard, American Express and Discover cards as well as cash, checks and money orders. MiB also offers a Gift Certificate. Click Here to Learn More About Our Gift Certificates!
8. Why is this item discontinued/out of stock? I just got the catalog!
Many of our more popular items sell out quickly. Our long-time customers have learned to shop immediately to ensure they pick up our great seasonal styles before they sell out. We do offer many tried and true MiB Basics and great fashions from season to season, adding various colors throughout the year. Rarely, an item will come in not as originally represented by the vendor and we choose not to stock garments that don't pass our rigorous Quality Control testing
9. What is Batiking and why does the one I received vary from the photo?
Batiking is an ancient process of using resists and hand-applied dyes to decorate fabric. Batiked items are unique and one-of-a-kind. Each garment is batiked or painted by hand before being laid out in the sun. Variations in color and pattern are expected and in fact, are one of the celebrated features of artisan-crafted garments.
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