Our return policy is simple - 100% Satisfaction Guaranteed!

*International Customers please see International Orders
 
MiB offers the BEST QUALITY and FIT IN THE WORLD. We want you to love your purchase but if something isn't right, let us know!
 
Step 1. Just email us at mib@makingitbig.com or call 707-795-1997 for a Return Authorization Number before sending the item to:
Attn: Returns
MiB
525 Portal Street
Cotati, CA 94931
 
Step 2. You may exchange your item(s) for another color, a different size, or an entirely new style of equal or lesser value - your choice - with FREE EXCHANGE SHIPPING for U.S. orders or receive a full refund on the purchase price of the item when returned within 90 days of shipment date.
 
We offer returns or exchanges on any item in original, unwashed, unworn and scent-free condition within 90 days of shipment date or found defective at any time with NO RESTOCKING FEE and FREE EXCHANGE SHIPPING for U.S. orders. Or receive a full refund on the purchase price of the item. On returns made after 90 days from the shipment date, receive a credit on file for the current selling price or original purchase price, whichever is less, valid for one year from the date of issue.
 
That's it! We believe in every one of our products COMPLETELY and you will too.
Phone Exchanges
If you don't want to wait for your return package to get back to us, just call and let us know which item(s) you'd like to reorder. Standard Domestic Shipping is waived on the exchange item(s). The new items will be charged and the returned items refunded upon receipt and processing.
We will do everything possible to expedite the processing of your return. Please allow one billing cycle for a credit card refund to appear on your statement.